Reputement is a dedicated reputation management brand fully owned and operated by Itsmazic Media Services Private Limited. For all enquiries contact hello@reputement.com
Last Updated: May 21, 2026 Effective Date: May 21, 2026
1. Who We Are
Reputement is a product owned and operated by Itsmazic Media Services Private Limited, a registered company with its website at https://itsmazic.com.
Reputement Website: https://reputement.com General Contact: hello@reputement.com Legal Contact:dipanshu@itsmazic.com
If you have any privacy-related questions, please contact us before taking any formal action.
2. What This Policy Covers
This policy explains how we collect, use, store, and protect your personal information when you:
- Visit reputement.com
- Sign up for a Reputement subscription
- Use our reputation management platform
- Contact us for support
3. Information We Collect
3.1 Information You Give Us Directly
When you sign up, book a call, or use our service, we collect:
- Your name and business name
- Email address and phone number
- Billing information — processed securely via our payment providers; we never store your full card details
- Google Business Profile and social media account details you connect to our platform
- Business location and industry information
- Onboarding form responses
3.2 Information We Collect Automatically
When you visit our website we automatically collect:
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on each page
- Referring website and exit pages
- Device type (desktop, mobile, tablet)
- Search queries that led you to our site
- Ad interactions and click data
3.3 Information About Your Customers
To deliver our service, you provide us with contact details of your customers — names, phone numbers, and email addresses — so we can send automated review requests on your behalf.
We treat this data with strict confidentiality. We use it only to deliver the specific service you have paid for and for no other purpose.
4. How We Use Your Information
| Purpose | Why |
|---|---|
| Deliver and operate the Reputement platform | To provide the service you subscribed to |
| Send automated review requests to your customers | Core service delivery |
| Process subscription payments | Billing and account management |
| Send service updates, invoices, and support communications | Account management |
| Analyze website traffic and user behavior | Platform improvement |
| Run and measure advertising campaigns | Marketing and growth |
| Detect and prevent fraud | Security and compliance |
| Improve our platform and fix issues | Legitimate interest |
| Comply with legal obligations | Legal requirement |
We do not sell your data. We do not sell your customers’ data. Ever.
5. How We Share Your Information
We share your information only with trusted third-party service providers who help us operate and grow the platform. All providers are contractually bound to use your data only on our instructions and not to retain it longer than necessary.
5.1 Platform and Infrastructure
| Provider | Purpose |
|---|---|
| GoHighLevel | Core platform infrastructure, CRM, and automation |
| WordPress | Website content management |
| Cloudflare | Website security, performance, and DNS |
5.2 Payment Processing
| Provider | Purpose |
|---|---|
| Stripe | Primary subscription billing and payment processing |
| PayPal | Alternative payment processing |
| Razorpay | Payment processing for applicable regions |
5.3 Messaging and Communications
| Provider | Purpose |
|---|---|
| Twilio / LC Phone | SMS and WhatsApp messaging for review requests |
| GoHighLevel Email | Transactional and marketing email delivery |
5.4 Review Platforms
| Provider | Purpose |
|---|---|
| Review monitoring and GBP integration | |
| Facebook / Meta | Review monitoring and social integration |
| Yelp | Review monitoring |
| TripAdvisor | Review monitoring |
| Additional platforms | Review monitoring across 20+ supported platforms |
5.5 Analytics and Tracking
| Provider | Purpose |
|---|---|
| Google Analytics | Website traffic and behavior analysis |
| Google Search Console | Search performance monitoring and indexing |
| Microsoft Clarity | Session recordings and heatmaps for UX improvement |
| Facebook Pixel | Ad performance tracking and audience building |
| Google Ads | Ad campaign management and conversion tracking |
5.6 Advertising
| Provider | Purpose |
|---|---|
| Google Ads | Search and display advertising |
| Facebook / Meta Ads | Social media advertising |
5.7 Scheduling and Booking
| Provider | Purpose |
|---|---|
| GoHighLevel Calendar | Free call booking and appointment scheduling |
6. Legal Disclosures
We may also disclose your information where required by:
- Law, court order, or government authority
- Enforcement of our Terms and Conditions
- Protection of the rights, property, or safety of Itsmazic Media Services Private Limited, our clients, or others
Business transfer: If Reputement or Itsmazic Media Services Private Limited is acquired or merges with another company, your data may be transferred as part of that transaction. We will notify you before this happens.
7. Cookies
We use cookies and similar tracking technologies to:
- Keep you logged in to your account
- Remember your preferences
- Understand how visitors use our website
- Measure advertising performance
- Build remarketing audiences
For full details on the cookies we use and how to manage them, see our Cookie Policy at reputement.com/legals/cookie-policy.
8. Data Retention
| Data Type | Retention Period |
|---|---|
| Account and business data | Duration of subscription + 30 days after closure |
| Billing and transaction records | 7 years (legal and tax obligations) |
| Customer contact data you provide | Deleted within 30 days of account closure |
| Support communications | 3 years from last contact |
| Website analytics data | 13 months |
| Advertising and tracking data | As per individual platform policies |
When data is no longer needed we securely delete it from our systems.
9. Security
We protect your data using:
- SSL/TLS encryption for all data in transit
- Encrypted storage for all personal data at rest
- Role-based access controls — staff access data only when necessary
- Regular security reviews of our platform
No method of transmission over the internet is 100% secure. If we become aware of a data breach that affects your information, we will notify you promptly.
10. Your Privacy Rights
Depending on where you are located you may have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct inaccurate or incomplete information
- Deletion — request that we delete your personal data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to how we process your data in certain circumstances
- Withdraw Consent — where we rely on consent, withdraw it at any time
To exercise any of these rights, email us at hello@reputement.com with the subject line “Privacy Rights Request.” We will respond within 30 days.
11. California Residents — CCPA
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- The right to know what personal information we collect and how we use it
- The right to delete your personal information
- The right to opt out of the sale of your personal information — we do not sell personal information
- The right to correct inaccurate personal information
- The right to non-discrimination for exercising your privacy rights
To submit a CCPA request, email hello@reputement.com with “CCPA Request” in the subject line.
12. Review Platform Compliance
When using Reputement, you agree to comply with the terms of service of all connected review platforms. We do not offer incentives in exchange for reviews. All review requests sent through our platform are genuine requests only.
13. Your Customers’ Data — Your Responsibility
You are responsible for ensuring you have the legal right to share your customers’ contact information with us for the purpose of sending review requests. This includes compliance with applicable laws such as the CAN-SPAM Act, TCPA, GDPR, and any other laws applicable in your jurisdiction.
14. Children’s Privacy
Our service is intended for business owners and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at hello@reputement.com.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
16. Marketing Communications
We send marketing emails only to people who have explicitly opted in. Every email includes an easy unsubscribe link. To unsubscribe, contact us at hello@reputement.com.
17. Changes To This Policy
We may update this privacy policy from time to time. When we make material changes we will update the date at the top of this page and notify active subscribers by email.
18. Contact Us
Itsmazic Media Services Private Limited Website: https://itsmazic.com Email: dipanshu@itsmazic.com
Reputement Email: hello@reputement.com Website: https://reputement.com
For any questions, visit our Contact Us page or email hello@reputement.com
This Privacy Policy was last updated on May 21, 2026. This document does not constitute legal advice. We recommend consulting a qualified attorney to ensure compliance with all applicable laws in your jurisdiction.